Last updated: September 2026
This Cancellation Policy explains how to cancel your Pera Reply subscription or managed service, what happens to your data, and any notice requirements. Our SaaS plans are commitment-free — cancel anytime. Managed services have specific notice terms to account for the human labor involved.
These plans are month-to-month or annual with no long-term commitment. You can cancel at any time from your account settings or by contacting support@perareply.com. Cancellation takes effect at the end of your current billing period — you retain full access to all features until then. No early termination fees, no penalties, no questions asked.
The Managed plan includes done-for-you review response management performed by our team. To cancel, provide 30 days' written notice via email to support@perareply.com. This notice period allows us to complete any in-progress work and transition your account. You are billed for the final 30-day notice period. The one-time onboarding/setup fee is non-refundable.
The GBP Launch setup fee covers the initial creation and optimization of your Google Business Profile. Once work begins, the setup fee is non-refundable. The $299/month maintenance subscription can be canceled at any time with no notice required — it follows the same terms as SaaS subscriptions (cancel anytime, access until end of billing period).
You can cancel in three ways: (1) From your account settings — navigate to Account Settings → Subscription → Cancel; (2) By emailing support@perareply.com with your account email and cancellation request; (3) For Managed plan clients, by providing written notice to your account manager. Cancellation requests are processed within 1–2 business days.
Upon cancellation, your subscription remains active until the end of your current billing period. At that point: your account is downgraded to a free tier (if available), automated review responses stop, AI generation features are disabled, and any scheduled workflows are paused. Managed service clients will receive a final report of completed work.
After cancellation, your data is retained for 90 days to allow reactivation. During this period, you can export your data from Account Settings. After 90 days, all account data — including reviews, responses, brand voice settings, and configurations — is permanently deleted in accordance with our Privacy Policy and GDPR/CCPA data retention requirements.
If you reactivate within 90 days of cancellation, your account is restored with all data intact — reviews, brand voice, settings, and history. After 90 days, reactivation is not possible and you would need to start fresh. Annual plan reactivations are prorated based on the remaining term.
Annual plan cancellations take effect at the end of your annual billing cycle. We do not offer refunds for unused months on annual plans, but you retain full access to all features until the annual term expires. If you cancel within 14 days of an annual purchase, you may request a prorated refund per our Refund Policy.
Downgrading from a higher plan to a lower plan takes effect at the start of your next billing cycle. You retain access to the higher-tier features until the downgrade takes effect. No refunds are issued for the difference in price during the current billing period.
We may update this Cancellation Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the 'Last updated' date. Continued use of the service after changes constitutes acceptance of the updated policy.
If you have questions about canceling your subscription or managed service, please contact us at support@perareply.com or call (216) 302-4819. Our team is available Monday–Friday, 9am–6pm ET.