Last updated: September 2026
This Refund Policy explains the terms under which Pera Reply issues refunds for subscription payments, one-time setup fees, and managed service charges. By purchasing a plan, you agree to the terms outlined below.
All monthly and annual subscription plans (Local Visibility, Local Domination, Market Leader, and GBP Launch) are billed in advance on a recurring basis. Subscription payments are non-refundable once charged. Canceling your subscription stops future billing but does not entitle you to a refund for the current billing period.
Setup fees (including Pro, Auto-Pilot, and Managed onboarding fees, as well as GBP Launch setup fees) cover the cost of initial configuration, account provisioning, and manual labor performed by our team. These fees are non-refundable once the setup process has begun, as the work is performed immediately upon purchase.
The GBP Launch package includes a one-time $1,499 setup fee and a $299/month maintenance subscription. The setup fee is non-refundable once we begin creating or optimizing your Google Business Profile. The monthly maintenance subscription follows the same refund terms as other subscription plans — cancel anytime, no refund for the current period.
You can cancel your subscription at any time from your account settings or by contacting support. Cancellation takes effect at the end of your current billing period — you retain access to all features until then. No early termination fees or penalties apply.
In rare cases of documented service failure or billing error, we may issue a refund or credit at our sole discretion. To request consideration, contact support@perareply.com within 14 days of the charge with a description of the issue. Approved refunds are typically processed within 5–10 business days to the original payment method.
We encourage you to contact us before initiating a chargeback with your bank or credit card provider. Unauthorized chargebacks may result in account suspension and prevent future transactions. We are committed to resolving billing concerns directly and fairly.
When you upgrade or downgrade your plan, the change takes effect immediately. Upgrades are prorated and charged at the time of the change. Downgrades take effect at the next billing cycle. No refunds are issued for downgrades mid-cycle.
We may update this Refund Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the 'Last updated' date.
If you have questions about this Refund Policy, please contact us at support@perareply.com.
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