Sample reviews and the replies we would draft, across the home service and local business types we work with. The reviews are fictional. Replies to reviews rated 3 stars or below are reviewed by a person before they are posted.
AC went out during a 95° heatwave and they couldn't come out for 3 days. Had to take my kids to a hotel. Unacceptable for an emergency service company.
We sincerely apologize for the delay during such extreme heat — we understand how stressful that situation was for your family. During peak summer weeks, our response times can stretch beyond what we strive for, and we're actively expanding our technician team to prevent this. We'd like to offer you a complimentary system tune-up and priority status for your next service need. Please reach out to our service manager directly so we can make this right.
Called at 9pm on a Sunday with a furnace that stopped working. Tech was there by 11pm and had us back up and running before midnight. Fair price too. Customers for life.
Thank you so much for sharing this — we're glad we could be there when you needed us most. Keeping your family warm on a cold night is exactly why we offer 24/7 emergency service, and we're thrilled the pricing felt fair too. We value your trust and look forward to serving you for years to come. Don't hesitate to call us anytime, day or night.
Routine maintenance was fine but the tech was 45 minutes late. Didn't call ahead. Work itself was good once he got there.
Thank you for the feedback — we're glad the maintenance work met your expectations, and we apologize for the late arrival without a heads-up. We've reminded our technicians to call ahead if they're running behind schedule, so you're never left waiting without an update. We appreciate your patience and look forward to your next service visit.
Fixed a leak but left water all over my bathroom floor. Didn't clean up or put anything back. Also tracked mud through my hallway. Sloppy work.
We're sorry to hear the cleanup didn't meet our standards — that's not how we operate. Leaving your home as clean as we found it is something we take seriously, and we've addressed this with our technician. We'd like to send a team member back to inspect the repair and clean up at no charge. Please contact our office so we can schedule this right away.
Burst pipe at 6am, they were here by 7:30. Fixed it, cleaned up, and even helped me file the insurance claim paperwork. Above and beyond.
Thank you for the kind words — we know a burst pipe is one of the most stressful things a homeowner can face, and we're glad we could help from the repair all the way through the insurance paperwork. Going above and beyond is what we aim for on every call. Please don't hesitate to reach out if you ever need us again.
Drain cleaning was fine. Price was a little higher than I expected but the job got done and the guy was professional.
Thank you for the honest feedback — we're glad the service was professional and the job was done right. We always aim for transparent pricing, and we'd be happy to walk you through our rates anytime. We appreciate your business and look forward to helping with any future plumbing needs.
Scheduled a consultation and they never showed up. No call, no text, nothing. Took off work for nothing. Completely unprofessional.
We're truly sorry we missed your appointment without any communication — that's completely unacceptable and not how we run our business. We value your time and understand the frustration of taking off work for nothing. We'd like to reschedule your consultation at your convenience and offer a discount on your first service. Please reach out so we can make this right.
They redesigned our entire backyard. Paver patio, fire pit, retaining wall, and new plantings. It looks like a magazine. The crew was respectful and cleaned up every day.
Thank you so much — we love hearing that your backyard feels like it belongs in a magazine! Our crew takes pride in keeping the job site clean and being respectful of your home throughout the project. It was a pleasure bringing your vision to life, and we'd be thrilled to help with any future outdoor projects.
Weekly lawn service is decent but they sometimes come a day late. Grass looks fine when they're done but I wish the schedule was more consistent.
Thank you for the feedback — we're glad the lawn looks good, and we understand the frustration with scheduling inconsistency. We're adjusting our route scheduling to be more predictable and will send you a text the day before each visit going forward. We appreciate your patience and your business.
Waited over an hour past my appointment time and the staff didn't even acknowledge it. The dentist seemed rushed and didn't explain anything. Worst experience at a dental office.
We sincerely apologize that your visit did not meet the standard of care we strive to provide. Your comfort is our priority, and we regret that the wait time and communication fell short of your expectations. We're committed to your well-being and would appreciate the opportunity to make this right — please reach out to our office directly so we can address your concerns personally.
I've been terrified of the dentist for 20 years. Dr. Patel and her team made me feel so comfortable I actually look forward to my cleanings now. Painless and judgment-free.
Thank you for sharing this — helping patients overcome dental anxiety is one of the most rewarding things we do. We're so glad you feel comfortable and judgment-free in our care. Your comfort and well-being are at the heart of everything we do, and we look forward to seeing you at your next visit.
Brought my car in for a simple repair and got it back with a new scratch. The service advisor was dismissive and basically blamed me. Total waste of money.
We're committed to your satisfaction and we're sorry to hear about your experience. Your vehicle is our priority, and the condition in which it was returned is not acceptable. We take pride in delivering quality service, and we'd like to have our service manager review this personally — please contact us so we can make this right.
Took my car to three shops who all said I needed a full transmission rebuild. This place actually diagnosed a $200 sensor and saved me thousands. Honest mechanics are hard to find.
Thank you for the kind words — honesty is the foundation of our shop. We always diagnose before we recommend, and we're glad we could save you from an unnecessary repair. We take pride in delivering quality service and earning your trust. We look forward to keeping your vehicle running for years to come.
Electrician left without testing the outlet he replaced. It stopped working the next day and I had to call a different company to fix it.
We're sorry to hear the outlet stopped working after our visit that shouldn't happen, and we take it seriously. Testing our work before we leave is a standard step, and it sounds like that was missed here. We'd like to send someone back out at no charge to make this right. Please reach out to our office so we can get this scheduled.
Power went out to half the house on a Friday night. They had someone out within two hours and found a bad breaker most people would have missed. Genuinely relieved.
Thank you for sharing this a partial outage on a weekend night is stressful, and we're glad we could track down the issue quickly. Fast, thorough diagnostics are exactly what we aim for on every emergency call. We're here anytime you need us.
Panel upgrade got done fine but it took two extra days to schedule than they originally told me.
Thank you for the honest feedback we're glad the panel upgrade itself went well, and we're sorry the scheduling took longer than we first quoted. We're working on tightening up our estimates so this doesn't happen again. We appreciate your patience and your business.
Roof replacement took an extra week with no updates from the crew. Found a few shingles left in the yard after they said cleanup was done.
We're sorry the timeline ran longer than expected without keeping you updated, and that cleanup wasn't thorough neither is acceptable. We'll send a crew back out to do a proper final cleanup at no charge. Please reach out to our office directly so we can make this right.
Storm took a big chunk of shingles off and they had a crew out the next morning with a tarp before the next rain hit. Full replacement was done within the week.
Thank you for sharing this getting a tarp up before the next storm is exactly the kind of response we aim for. We're here anytime you need us, storm or no storm.
Repair job was solid but the estimate took almost a week to arrive after the initial inspection.
Thank you for the feedback we're glad the repair held up, and we're sorry the estimate took longer than it should have. We appreciate your patience and your business.
Had to wait almost 45 minutes past my appointment time with no update from the front desk.
We're sorry your visit started with a long wait, and that we didn't keep you updated. We're looking at our scheduling to prevent this going forward, and we'd love the chance to have you back for a visit that reflects what we actually aim for.
Staff took the time to actually explain the treatment and what to expect, no pressure to add anything on. Results were exactly what I hoped for.
Thank you so much for sharing this we're so glad the visit felt informative and pressure-free, and that the results met what you were hoping for. We look forward to seeing you again.
Ants came back within two weeks of the treatment. Had to call and ask for a follow-up instead of them reaching out first.
We're sorry the ants came back so soon after treatment. Most of our treatments include a follow-up guarantee, and we should have reached out proactively rather than waiting for your call. Please get in touch with our office so we can get a technician back out at no charge.
Technician actually explained what he was treating and why, not just sprayed and left. Haven't seen a single ant since.
Thank you for the kind words we're glad the explanation was helpful and that the treatment's held up. Reach out anytime if anything comes back.
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Sample reviews and replies are fictional.
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