How do I configure email and SMS alerts for new reviews?

Go to Alert Settings to configure how you're notified about new reviews. Email alerts are on by default — you'll get an email whenever a new review arrives. SMS alerts (for negative reviews only) can be enabled by entering your phone number. You can also configure: alert on all reviews vs. only negative; sentiment alert threshold (get alerted when negative sentiment exceeds a percentage); digest frequency (daily, weekly, or monthly summary email); and keywords to flag (get alerted when reviews contain specific words like 'lawsuit' or 'refund').