Help Center

Navigate your dashboard, read your stats, and understand what each section does.

1. 1Open Dashboard from the sidebar
2. 2Review your 5 stat cards (reviews, rating, response rate, pending, monthly growth)
3. 3Check the Latest Reviews panel for recent activity
4. 4Click any stat card to drill into details

Set up your business profile, GBP, plan, and brand voice in 5 steps.

1. 1The wizard auto-opens on first login
2. 2Enter your business details
3. 3Connect or paste your Google Business Profile URL
4. 4Choose your plan and set your brand voice tone
5. 5Review and click Finish

See what's included in your plan and your service status.

1. 1Open My Services from the sidebar
2. 2View your current plan and billing status
3. 3Review included features and limits
4. 4Check if you have a Managed (Done-For-You) setup in progress

Generate AI responses, approve, and post to Google.

1. 1Open My Reviews from the sidebar
2. 2Select a review to open the response editor
3. 3Click Generate AI Response (costs 1 credit)
4. 4Edit the draft if needed, then click Approve
5. 5Click Post to Google if write-back is enabled

Configure your tone, signature, and response guidelines.

1. 1Go to Brand Voice in the sidebar
2. 2Choose a tone preset (Professional, Friendly, etc.)
3. 3Add your signature name and title
4. 4List phrases to always include and words to avoid
5. 5Save and test by generating a response in the Inbox

Automate responses for positive and negative reviews.

1. 1Go to Auto-Respond Rules
2. 2Enable auto-post for positive reviews (4-5 stars)
3. 3Set negative reviews (1-3 stars) to draft mode
4. 4Choose a response delay (immediate, 1hr, 4hr)
5. 5Configure alert preferences for negative reviews

Quick-start your brand voice with pre-built industry presets.

1. 1Go to Industry Templates
2. 2Browse templates by industry (HVAC, Dental, Plumbing, etc.)
3. 3Click a template to preview its tone and phrases
4. 4Click Apply to load it into your Brand Voice
5. 5Customize any details specific to your business

Read your reputation metrics, sentiment, and GBP performance.

1. 1Open Analytics from the sidebar
2. 2Review your rating trend and sentiment breakdown
3. 3Check response time and GBP performance metrics
4. 4Click Export PDF to download a report

Understand your A-F grade and share your badge.

1. 1Go to Reputation Scorecard (costs 5 credits)
2. 2View your letter grade based on rating + response rate
3. 3Check your 6-month rating and sentiment trends
4. 4Share your grade badge on your website or social media

Estimate the revenue impact of better reviews.

1. 1Open ROI Calculator from the sidebar
2. 2Enter your avg monthly customers and ticket value
3. 3Input your current vs. target review count and rating
4. 4View your projected monthly revenue uplift

Review your auto-generated monthly performance summaries.

1. 1Go to Monthly Reports (Local Domination+)
2. 2Select a report month to view details
3. 3Review rating change, new reviews, and response rate
4. 4Read the AI-generated executive summary and action items
5. 5Download as PDF if needed

Monitor your local search ranking positions.

1. 1Go to Rankings (Local Domination+)
2. 2Add keywords and your target city
3. 3View current rank, previous rank, and change
4. 4Track rank history over time with the trend chart

Ask your customers for reviews via email or SMS.

1. 1Go to Review Campaigns (Local Visibility+)
2. 2Click Create Campaign and name it
3. 3Choose email or SMS channel
4. 4Write your message using {name} and {review_link} placeholders
5. 5Add recipients manually or upload a list
6. 6Send immediately or schedule

Create and customize review widgets for your website.

1. 1Go to Review Showcase (Local Visibility+)
2. 2Choose a theme color and layout
3. 3Set the number of reviews and minimum rating
4. 4Copy the embed code
5. 5Paste it into your website's HTML

Monitor your competitors' ratings and review volumes.

1. 1Go to Competitor Tracking (Market Leader+)
2. 2Click Add Competitor (costs 3 credits)
3. 3Enter their name, city, rating, and review count
4. 4View the comparison chart
5. 5Update competitor data periodically

Earn rewards by referring other businesses.

1. 1Go to Referrals in the sidebar
2. 2Copy your unique referral link
3. 3Share it with other business owners
4. 4Track your referrals and rewards on the same page

Manage your plan, payment method, and download invoices.

1. 1Go to Billing & Invoices
2. 2View your current plan and next billing date
3. 3Click Update Payment Method to change cards
4. 4Click any invoice in the history to download a PDF

Compare tiers and upgrade for more features.

1. 1Go to Upgrade Plan in the sidebar
2. 2Compare plans side by side
3. 3Click Upgrade on your desired tier
4. 4Complete checkout via Stripe
5. 5Your new plan activates immediately

Add and manage multiple business locations.

1. 1Go to Locations in the sidebar
2. 2Click Add Location
3. 3Enter business name, address, phone, and GBP URL
4. 4Each location gets its own review inbox and analytics
5. 5Check your plan's location limit before adding

Add admins and users to your account.

1. 1Go to Team (Local Domination+)
2. 2Click Invite Member
3. 3Enter their email and choose Admin or User role
4. 4They'll receive an email invitation to join

Update your profile, password, and preferences.

1. 1Go to Account Settings
2. 2Update your name, email, and phone
3. 3Change your password if needed
4. 4Manage notification and language preferences

Configure email, SMS, and Slack alerts for new reviews.

1. 1Go to Alert Settings
2. 2Enable email alerts (on by default)
3. 3Enable SMS alerts for negative reviews (enter phone)
4. 4Set up Slack alerts with your webhook URL
5. 5Configure sentiment threshold and keyword flags

Audit every action taken in your account.

1. 1Go to Activity Log (Local Domination+)
2. 2Browse actions by type and date
3. 3See who performed each action and when
4. 4Use it to audit team activity or troubleshoot

Link your GBP for review import and response write-back.

1. 1Go to Integrations
2. 2Click Connect Google Business Profile
3. 3Sign in with Google and grant permissions
4. 4Enable GBP Write-back to post responses directly
5. 5Select which locations to sync

Submit your business details for Done-For-You setup.

1. 1Go to Managed Intake from the sidebar
2. 2Fill out all 6 sections (Business, Contact, GBP, Brand Voice, Campaigns, ROI)
3. 3Submit the form
4. 4Our team reviews and begins your setup within 1 business day

Get your Google Business Profile created and optimized.

1. 1Visit the GBP Launch page to learn about the service
2. 2Click Get Started to subscribe ($1,499 setup)
3. 3Fill out the GBP Launch Intake form
4. 4Our team creates, verifies, and optimizes your profile

Track your Managed plan setup progress.

1. 1View your checklist from the dashboard
2. 2See tasks like GBP setup, brand voice, auto-respond
3. 3Track progress as our team completes each task
4. 4Sign your service agreement when prompted